service quality form

Sagicor seeks to maintain its reputation as a leading insurance company, delivering high quality professional services. Our management and staff respect the right of members of the community to voice concerns with respect to the standard of service that we provide. Your feedback helps us to improve our service to you so that we can make your future experiences more positive.

How can you voice your concern?

A complaint may be reported to Sagicor via any of the following means:

Telephone

A Customer Service Representative (‘CSR’) will be available to assist Mondays to Fridays from 8:00am to 8:00pm at 1-800-744-7707.

Email

A complaint can be e-mailed to [email protected] . A Customer Service Representative will capture the customer’s concern and respond to commence the complaint handling process.

Live Chat Or WhatsApp

Complaints can also be relayed via the live chat feature on the website or via WhatsApp at 246-467-7243.

Mail

Written complaints can be mailed to your local Sagicor office (please include a link for each territory’s address)

Face-to-Face

Customers may visit Sagicor’s office to relay a complaint to a Customer Service Representative at reception or a Manager. Customer complaints made in person should signed by the customer and will be logged.

Management of Complaints

• *Based on the complexity of the issue, investigation required and necessity to escalate and to settle the complaint, a maximum of twenty 20 business days will be granted to settle all complaints.
• The Service Level Agreement will consider business hours of Sagicor and will not include Saturdays, Sundays or public holidays.
• Each complaint will be reviewed and acknowledged immediately upon receipt.